FAQ's

Shipping and Receiving

Can I pick up my merchandise locally?

Of course. Though we are an online company, we still welcome and can arrange a local pick up.  Please email us at info@madyeti.ca to discuss further. 

How long does it take for merchandise to arrive?

This ultimately depends on the shipping method and your location. Some of our product is finished in Canada and some in the United States.  Within Canada and the US please allow 5-14 business days after a handling time of up to 8 days. Overseas locations may take longer, and could take up to 6 to 8 weeks with ground shipping. 

Note:  Items shipped outside of their country of fulfillment can be subject to possible customs duties and fees levied by the destination country.  Please read each item's description carefully for it's origin of fulfillment. 

 

Do you ship internationally?

Yes we ship world-wide.

*Please note: Orders shipped outside of Canada/US are subject to regular customs duties and fees levied by the destination country.

 

 

Apparel Information

 

What t-shirt brand do you print on?

We proudly print on deluxe weight, 100% combed, super-soft, ring-spun cotton or cotton/poly blends. Youth and Juvenile are printed on premium super-soft 100% cotton, ring spun cotton or cotton/poly blends.

 

How should I care for my shirts? Will they shrink?

We recommend you turn the shirt inside out, machine wash cold on gentle cycle then tumble dry low or hang dry with no ironing. Since all shirts have some percentage of cotton in them, allow for minor shrinkage.

 

Do you print your own shirts?

We design all our own shirts, however we leave the screen printing to the experts.  All shirts are tagless, with custom printed collar tags. Screen printed shirts are printed right down the road in Waterloo, ON at Mean Screens Custom Screen Printing.  

DTG printed tees are completed by our US fulfillment partner and drop-shipped from either their North Carolina or California based production facilities.   

 

 

Do you have a sizing chart?

 

Click Here

 

 

                                                                                                                                        

Returns

 

What is your return policy?

Size exchanges and returns will only be considered for products shipped from our Canadian location in Ontario, Canada and NOT from our US fulfillment center so be sure to check on each item's product page for the origin of shipping of that item and check our product sizing charts to be sure of proper sizing.  If you have any further questions please email us at info@madyeti.ca

Damaged items must be returned within 30 days of receiving the item.  Return shipping charges are at the customer's expense.  Once your item is received by us, if it is deemed an error on our part, your new item(s) will be shipped out at no additional cost to you.  

Be sure to include a copy of the packing slip or confirmation email from your order and once you receive confirmation from us by email for the return, mail the item to

 

Mad Yeti Design

55 Pheasant Run Drive

Guelph, Ontario

Canada

N1C 1E4

 

 

Do you have gift cards?

 

At this time we do not have gifts cards but you can always buy that special person a Mad Yeti shirt and have it shipped directly to them.

 

 

What forms of payment do you accept?

 

We accept all the following forms of payment:

 

                     

 

Prices quoted on our website are in Canadian Dollars (CAD)

 

 

   

Is my Design MAD enough to become a MAD Yeti T shirt?

 

On occasions we will hold design contests in search of the next big Mad Yeti Tees. We will award the winners with cash, garments or a combination of both. Subscribe to our MAD Newsletter if you want to be the first to hear !


Are you MAD enough to retail our Tees?

 

Please contact us directly at info@madyeti.ca for more information on this process.